FAQ
Welcome to Breezy Bird Farms. Below you'll find answers to common questions to help you order with clarity and confidence. Thank you for choosing to hatch with heart and intention.
✨ Our Position
Hatch Outcomes:
We ship fresh, high-quality eggs from healthy flocks. Once in transit or under your care, hatch rate depends on many variables beyond our control. No hatch guarantees are offered.
Refunds / Replacements: All hatching egg sales are final. No refunds, credits, or replacements - even in cases of shipping losses, delay or damage.
Shipping Care:
Eggs are hand-gathered, packed with care, and shipped once per week. Tracking will be emailed once shipped.
Buyer Responsibility:
Please track your package, plan to rest your eggs upon arrival, and incubate using your preferred, well-researched setup.
Contact:
Email only. For order-specific emails, please reply directly to your order confirmation email for quickest processing.
Biosecurity Bonus:
Hatching at home is a cleaner and safer way to build your flock compared to buying adult birds or auction animals.
Seasons:
Eggs can be shipped year-round. Extreme temperatures may affect viability and are part of the inherent risk of mailed eggs. (Full details live in the Terms & Conditions linked in your checkout.)
🐣 "Where Heritage meets the hands that still care"🐣
🥚 General Egg and Order Questions
Q: How fresh are the eggs you ship? All eggs are collected within a few days of shipping. We only send eggs that we would be confident incubating ourselves.
Q: Are eggs washed or cleaned? No, eggs are not washed. They are sent with their natural protective bloom intact.
Q: Are eggs fertile? Yes, eggs are collected from active breeding groups. However, fertility does not guarantee hatch, as shipping and incubation conditions play a major role.
Q: What is the minimum purchase? 6 poultry eggs or 1 doz quail eggs.
Q: Can I pick up egg instead of shipping? Local pick up is now available for a limited time on custom orders over $500. A pickup coordination fee applies. This option is not available for standard orders and must be arranged in advance by emailing. You must have a purchase history with the farm - in good standing. Orders are prepaid in full and will be invoiced and only apply on current eggs in stock- No preorders. Pick up is off farm and by appointment.
Q: I just placed an egg order from your store, should I keep you posted on my results? Once eggs leave the farm, the process is entirely in your hands. While the enthusiasm is appreciated, after shipment, incubation becomes an independent project. It is already known how the hatch rates are on farm and that is the information used prior to offering the eggs.
Q: I would like to pay by e-transfer. I don't see it available at check out anymore, is this still possible? E-transfer is available by request for returning customers only and must be on an pre-approved basis. Please Email to request.
Q: I have placed an order already but more eggs are in stock. My order is shipping Monday, can I add these eggs in? Due to this high demand request, it may be possible depending on the timeline. Please email your request. A payable online invoice will be emailed. Once payment is received, the eggs will be removed off the store and placed into your order. Eggs cannot be removed from the store prior to payment. If they are sold prior to processing the payment and order, you will receive a full refund. Please note that adding eggs will increase shipping charges.
Q: Do you sell live birds or offer items not listed on the website? All available products and options are listed on the website. However, if you are wanting to purchase hens, please email to request previously used breeders or pullets ready to lay or laying. Please note that hens are previously used breeders and will have cosmetic wear.
Q: Do you offer discounts for large orders? Yes, to help offset shipping costs. There is a 5% discount for orders min $500 and 10% for orders min $800. This is not applicable for any custom orders and only applied directly through the online store. This offer is applicable starting jan 20th 2026 and is not retroactive.
📦 Shipping & Handling
Q: Do you ship outside of Canada? No.
Q: When do you ship? Shipments go out once per week, usually Monday or Tuesday, to avoid weekend delays. You will receive a tracking email as soon as your order is sent.
Q: What if my package is delayed or damaged in transit? This is part of the buyer risk associated with hatching eggs by mail. We don’t refund or replace eggs or shipping due to Postal or Courier handling. Eggs are not an insurable product. By ordering, buyers acknowledge and accept the risks.
Q: What happens if a shipment is refused or not accepted at delivery? This is considered a completed delivery attempt and this includes if the package is refused by a third party such as a workplace or shared delivery environment.
Q: Do you ship in winter? Yes, we ship year-round, there is additional packaging available for purchase for weather related shipping.
Q: What do you recommend for cold or hot shipping weather? It is recommended to add additional packaging such as a liner or a styrofoam container. Selecting Express for further distances is recommended as ground travels by truck and has more temperature exposure.
Q: Which shipping carrier do you recommend? We do not guarantee any outcome of a carrier, however based on experience, FedEx then Purolator provide the most reliable delivery.
Q:Why didn't my shipped eggs develop or hatch? There are many variable that affect shipped egg viability, including how the eggs were handled in transit and the individual incubator set up. Because these factors are outside the breeder's control, once the eggs leave the farm, hatch outcome will always vary.
Q: What if I receive any broken or cracked eggs? We no longer cover cracked or broken eggs, as hatching eggs cannot be insured and it was initially offered at the farms expense. Due to Ai generated claims and repeat abuse of the offered generosity, the farm no longer is able to offer replacements, credits or any solutions for breakage. We cannot determine where the breakage occurred, whether during shipping, unpacking, through unqualified handling (children), during candling or customers own use. This is now part of our customer risk terms. No exceptions.
🧑🌾 Incubation & Care
Q: What should I do when the eggs arrive? Let the eggs rest pointy-end down for 12–24 hours before setting in the incubator.
Q: Can I candle the eggs right away? It’s best to wait until at least Day 7 of incubation before candling shipped eggs, earlier candling can be misleading due to shipping stress. You may also candle upon receiving to remove any that may have cracks.
Q: What if I’ve never incubated shipped eggs before? That’s okay! Many people learn by doing , just follow your guide carefully and do your best to create a stable, warm, clean incubator environment.
❓ Policy & Process
Q: Can I call instead of emailing? Email is the best way to reach us — it keeps the farm running smoothly and ensures your message is seen and organized. Replies may take 1–4 business days.
Q: Do you sex eggs or guarantee hens vs roosters? No, nature decides!
Q: Can I request specific egg color shades or sizes? No. Many want the darkest Marans for example. That would not be fair to others who have also ordered that week.
Q: What if my hatch doesn't meet my expectations? Hatch results are the customer's responsibility. Blame-shifting or expecting guaranteed outcomes on a biological item isn't supported. If someone is needing guaranteed results, hatching eggs are not the right fit.
🌿 Final Thought
Hatching eggs is a humbling and beautiful partnership between you, the birds, and nature. Thank you for bringing life to your land and honouring both the process and the source. From BBF to yours, Happy Hatching!