FAQ

Welcome to Breezy Bird Farms. Below you'll find answers to common questions to help you order with clarity and confidence. Thank you for choosing to hatch with heart and intention.

✨ Our Position

Hatch Outcomes:

We ship fresh, high-quality eggs from healthy flocks. Once in transit or under your care, hatch rate depends on many variables beyond our control. No hatch guarantees are offered.

Refunds / Replacements: All hatching egg sales are final. No refunds, credits, or replacements - even in cases of shipping losses, delay or damage.

Shipping Care:

Eggs are hand-gathered, packed with care, and shipped once per week. Tracking will be emailed once shipped.

Buyer Responsibility:

Please track your package, plan to rest your eggs upon arrival, and incubate using your preferred, well-researched setup.

Contact:

Email only. For order-specific emails, please reply directly to your order confirmation email for quickest processing.

Biosecurity Bonus:

Hatching at home is a cleaner and safer way to build your flock compared to buying adult birds or auction animals.

Seasons:

Eggs can be shipped year-round. Extreme temperatures may affect viability and are part of the inherent risk of mailed eggs. (Full details live in the Terms & Conditions linked in your checkout.)

🐣 "Where Heritage meets the hands that still care"🐣

🥚 General Egg and Order Questions

Q: How fresh are the eggs you ship? All eggs are collected within a few days of shipping. We only send eggs that we would be confident incubating ourselves.

Q: Are eggs washed or cleaned? No, eggs are not washed. They are sent with their natural protective bloom intact.

Q: Are eggs fertile? Yes, eggs are collected from active breeding groups. However, fertility does not guarantee hatch, as shipping and incubation conditions play a major role.

Q: I placed an order which is shipping Monday, other eggs become available in the store I would like. Can I add these on to my existing order as well as additional packaging? No. To ensure all orders are packed accurately and shipped on time, orders begin processing immediately after they are placed and cannot be modified. Packaging, box sizing, and other variables are prepared as part of a structured system, and changes after checkout create a ripple effect that increases the risk of errors across multiple orders.

If you wish to add more eggs or items. Second orders are placed as a stand alone. You may not order items in your second order to be added to the first order. Changes often affect the system as a whole and cause disruptions and errors.

Q: What is the minimum purchase? To avoid order cancellation, we require a minimum of 6 poultry eggs. This includes combination orders. For example, purchasing one dozen quail eggs and one poultry eggs will result in the order being cancelled. It must be at least 6 poultry eggs regardless of a single order of 6 eggs or any combinations of quail, waterfowl etc. The only exception is when ordering the mystery box. Sincethere is already a number of poultry eggs in that box, so you may add on additional eggs.

Q: I haven't heard back yet, so I sent another email. Does that help speed things up? Multiple emails do not speed up response time. They actually slow it down because they push your message further down the queue. Please send one email and allow time for a reply.

Q: I just placed an egg order from your store, should I keep you posted on my results? Once eggs leave the farm, the process is entirely in your hands. While the enthusiasm is appreciated, after shipment, incubation becomes an independent project. It is already known how the hatch rates are on farm and that is the information used prior to offering the eggs.

Q: I would like to pay by e-transfer. I don't see it available at check out anymore, is this still possible? E-transfer is available by request only for returning customers only and must be on an approved basis. Please Email.

📦 Shipping & Handling

Q: When do you ship? Shipments go out once per week, usually Monday or Tuesday, to avoid weekend delays. You will receive a tracking email as soon as your order is sent.

Q: What if my package is delayed or damaged in transit? This is part of the buyer risk associated with hatching eggs by mail. We don’t refund or replace eggs or shipping due to Postal or Courier handling. Eggs are not an insurable product. The farm operates as a professional, logistics-based commercial business, not as a backyard or hobby seller. Our pricing and policies reflect the inherent risks of shipping a situational product through the mail. We do not offer investigative services, claims, replacements or problem-solving for shipping outcomes beyond the farms control. By ordering, buyers acknowledge and accept the risks.

Q: What happens if a shipment is refused or not accepted at delivery? This is considered a completed delivery attempt and includes if the package is refused by a third party such as a workplace or shared delivery environment. No investigations, replacements, reshipments, credits or further handling is provided. The farms operates as a small, owner-run commercial operation. There is no claims or customer service department to conduct shipping investigations or post-delivery handling.

Q: Do you ship in winter? Yes, we ship year-round, there is additional packaging available for purchase for weather related shipping.

Q: Which shipping carrier do you recommend? We do not guarantee any outcome of a carrier, however based on experience, FedEx then Purolator provide the most reliable delivery. Please be aware If you select CP, it carries a higher risk of delays, lost packages, and seizures, and there is no insurance available for eggs with any carrier.

Q:Why didn't my shipped eggs develop or hatch? There are many variable that affect shipped egg viability, including how the eggs were handled in transit and the individual incubator set up. Because these factors are outside the breeder's control once the eggs leave the arm, hatch outcome will always vary.

Q: What if I receive any broken or cracked eggs? We no longer cover cracked or broken eggs, as hatching eggs cannot be insured and it was initially offered at the farms expense. Due to Ai generated claims and repeat abuse of the offered generosity, the farm no longer is able to offer replacements, credits or any solutions for breakage. We cannot determine where the breakage occurred, whether during shipping, unpacking, through unqualified handling (children), during candling or customers own use. This is now part of our customer risk terms. No exceptions.

🧑‍🌾 Incubation & Care

Q: What should I do when the eggs arrive? Let the eggs rest pointy-end down for 12–24 hours before setting in the incubator.

Q: Can I candle the eggs right away? It’s best to wait until at least Day 7 of incubation before candling shipped eggs, earlier candling can be misleading due to shipping stress.

Q: What if I’ve never incubated shipped eggs before? That’s okay! Many people learn by doing , just follow your guide carefully and do your best to create a stable, warm, clean incubator environment.

❓ Policy & Process

Q: Can I call instead of emailing? Email is the best way to reach us — it keeps the farm running smoothly and ensures your message is seen and organized. Replies may take 1–5 business days.

Q: Do you sex eggs or guarantee hens vs roosters? No, nature decides!

Q: Can I request specific egg colors or sizes? Our flocks lay a natural variety of shapes and shades within the breed standard. Minor visual variation does not affect quality.

Q: What if my hatch doesn't meet my expectations? Hatch results are the customer's responsibility. Blame-shifting or expecting guaranteed outcomes on a biological item isn't supported. If someone is needing guaranteed results, hatching eggs are not the right fit.

Q: Can I pick up hatching eggs instead of having them shipped? Hatching eggs are shipped only. Pick up is reserved for live bird re-homing which is scheduled off farm.

🌿 Final Thought

Hatching eggs is a humbling and beautiful partnership between you, the birds, and nature. Thank you for bringing life to your land and honouring both the process and the source.