SHIPPING GUIDE
How to select Shipping options - Important read before you buy
When purchasing eggs from our farm, it is crucial to choose the right shipping option that suits your needs. We want to ensure that you have all the necessary information before making a decision. Please take note of the following:
1. Delays and Responsibility: The farm is not responsible for any delays in package delivery or if incorrect shipping timelines are chosen. It's important to understand that shipping timelines are not guaranteed and are non-refundable. We advise customers to expect possible delays and consider selecting a fast shipping option.
2. Insurance and Tracking: Eggs are not an insurable product with any carrier. It is the customer's responsibility to follow their own tracking information and arrange for timely egg pickup. Please note that the farm has no control over late parcels, delays, parcels left outside, or failure to pick up packages promptly.
3. Year-round Delays: Delays may occur at any time of the year. Factors such as weather conditions, unforeseen circumstances, or carrier issues can impact the delivery timeline. Please be aware that any potential delays are at the customer's own risk.
How Shipping Timelines Work - Clear and Firm Guidelines
At Breezy Bird Farms, we want to provide you with transparent and firm guidelines regarding shipping timelines. It is important to understand how the shipping process works to avoid any misunderstandings. Here are the key points to note:
1. Calculation of Shipping Days: When you select a 3-day shipping option, please be aware that weekends are not counted as shipping days. For example, if your parcel is dropped off on a Monday, it is scheduled to arrive on Thursday.
2. Expect Delays: It is crucial to always prepare for possible delays in delivery to reduce any disappointment. We recommend avoiding getting too attached to specific expectations, as unforeseen circumstances can impact shipping timelines.
3. Communication about Late or Long Shipping: Please refrain from emailing the farm regarding late shipping or long shipping durations, as this is beyond our control. We want to emphasize that Breezy Bird Farms cannot and does not guarantee shipping timelines. Shipping is at the customer's own risk.
By understanding and accepting these guidelines, you can make informed decisions and manage your expectations. We appreciate your understanding and cooperation in ensuring a smooth shipping experience.
BBF is located in Manitoba
Canada Post Expedited - ground shipping - only recommended for Manitoba, Saskatchewan and close Ontario towns such as Kenora.
A good choice if you are located in Manitoba. Saskatchewan and any other close border province that states 3 day or less delivery.
Canada Post Xpresspost - This is generally 2-3 days depending how far you are from Manitoba. The online store will state the number of days for this selected option once you input your address. Remember delays can occur. New Brunswick, PEI and Nova Scotia may often be delayed with this choice. Purolator is highly recommended for quicker shipping.
Many times shipments arrive early, however, it is not good practice to rely on this with eggs.
Fed Ex - This option will provide the number of days the parcel may take for its journey. However, at the FedEx drop off location please note that pick up is only 3 times per week and this can delay your package. To view package drop off dates from the farm, visit the online store page.
Ensuring Safe Packaging and Eggshell Insurance
At Breezy Bird Farms, we understand the importance of ensuring that your eggs are handled with care during shipping. We offer various packaging options to minimize the risk of mishandling, such as our Egg Armour and alternatives like double-walled boxing or Styrofoam boxes. While these options can help regulate temperature and reduce the chances of broken eggs, it is essential to note the following:
1. No Guarantee of Fertility: Purchasing our recommended packaging options does not guarantee that the eggs will arrive or maintain their fertility. It also does not guarantee the protection of air cells. However, investing in upgraded packaging may improve the overall condition of your purchase.
2. Customer Responsibility and Risk: We want to emphasize that the responsibility for safe packaging and successful delivery ultimately rests with the customer. It is important to recognize that the choice to upgrade packaging is still at the customer's own risk.
3. Eggshell Insurance: To provide an additional option for protection during shipment, we offer Eggshell Insurance for purchase on most of the eggs in our store. This insurance covers cracked or broken eggshells only and can be redeemed as store credit for replacement on your next order. However, please note that photo proof is required upon receiving the eggs. It is important to understand that the insurance does not cover loss of fertility, damage due to rough handling or saddled air cells resulting from shipping mishaps.
4. Fraudulent Claims: We reserve the right to deny any potentially fraudulent claims and will exercise our discretion in such cases.
We hope that these explanations clarify our packaging options and eggshell insurance offering. Our goal is to provide you with the necessary information to make informed decisions.
Shipping and Refund Policy
At Breezy Bird Farms, we strive to provide efficient and cost-effective shipping options for our customers. However, there are certain aspects of our shipping and refund policy that we would like to clarify:
1. Late Parcels and Refunds: We do not offer refunds for late parcels. Our shipping partner utilizes a non-direct system software, which means that we are unable to retrieve funds or provide refunds for any delays in shipping.
2. Discount Shipping Rates: We are proud to offer discounted shipping rates to our customers, allowing us to ship parcels at a lower cost. This enables us to provide affordable shipping options for our valued customers.
3. Limitations on Changes: Once your shipping label has been created and your tracking number has been emailed to you, changes to the order are not possible. This includes changes to addresses, modifying the contents of the order, or combining multiple orders into a single shipment. If you place a second order, it will have to ship separately.
We understand that these policies may seem strict, but they are in place to ensure efficient processing and timely delivery of your orders.
Unique Nature of Hatching Egg Shipments
At Breezy Bird Farms, we want to emphasize that shipping hatching eggs is not a conventional business. It falls within a very unique niche with different rules and considerations. We understand that this may lead to certain limitations and challenges. Here's why:
1. Limited Insurance Coverage: Hatching eggs, being delicate organic products, cannot be insured by carriers like other conventional items. As a result, we are unable to offer the same guarantees and protections that larger businesses can provide.
2. Small Business Operations: Breezy Bird Farms is a small one person operation. It is operated in a manner that best suits the nature of this organic product. It's important to note that most breeders in this industry follow similar practices due to the delicate and sensitive nature of hatching eggs.
3. Empathy and Care: The farm genuinely cares about our customers and their satisfaction. We want to assure you that we take every possible precaution to ensure the safe shipment of hatching eggs. Great effort is asserted to package the eggs securely and provide detailed instructions to enhance the chances of successful hatching.
We understand that these unique circumstances may require a different approach compared to larger companies. Our goal is to provide the best possible service while navigating the challenges inherent in shipping hatching eggs.
Commitment to Quality
As a one-person operation, I personally ensure that every aspect of our bird raising and breeding process is carried out with the utmost care. Here are some additional details about the extensive care provided behind the scenes:
1. Ethical Bird Raising: The top priority is the well-being of the birds. They are raised in an environment where they receive quality feed, ample greens, and a range of supplements to support their overall health. Great care is taken in handling and shipping the eggs to ensure their safe arrival.
2. Optimal Handling and Shipping: When it comes to shipping eggs, extra precautions are taken to protect their viability. Each egg is carefully handled and packaged to minimize any potential damage during transit. We follow industry best practices and utilize appropriate packaging materials to maintain optimal temperatures and protect the eggs' integrity. Packaging material is all new and not reused.
3. Winter Heating: During the winter months, the farm goes the extra mile to ensure the breeders are kept warm and comfortable. They are provided adequate heating arrangements in their living quarters to protect them from cold temperatures and ensure their well-being.
4. Continuous Improvement: The farm is constantly working behind the scenes to enhance the quality of our birds and their genetics. This involves regular checks on fertility rates, genetic diversity, and overall bird health. We strive to improve the breeding stock with each generation, although it's important to note that working with rare bird breeds can sometimes present challenges in achieving high hatch rates.
At Breezy Bird Farms, pride is taken in the meticulous care provided throughout every step of the process. The farm takes this work extremely seriously. From ethical bird raising to optimal handling and shipping, we prioritize the well-being of our birds.
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