Can I pick up my hatching egg order or chicks from your farm?
Yes, the farm is located in Rosenort, Manitoba. Pick up is by appt only at the farm house. Please do not enter the bio secure area. There is a sign posted.
What methods do you use to ship chicks and hatching eggs?
We usilize Canada Post to ship hatching eggs. West Jet live cargo to ship eggs and chicks. Pricing for both can be found at check out. Enter your shipping information and select your shipping method.
My eggs arrived damaged/and or late, do you replace them?
Your eggs are guaranteed to arrive with shells intact. This means, if the shells are crushed or broken, a store credit will be issued for when you place your next order with the farm. Please send photos of the broken eggs and must be done so upon arrival of your shipment. There is no refund on shipping whether the eggs are damaged or late. The interior state of the egg state is not guaranteed.
Hatching eggs are in my incubator and some I received are not fertile.
Eggs that show no development does not necessarily mean they are not fertile. Your eggs may have all been fertile. Just because an egg doesn't hatch or develop doesn't mean it wasn't fertile. Not all eggs start growing due to many factors. This is all part of the hatching egg experience. Especially with shipped eggs, no development is often just an issue with handling during shipping. Fresh, fertile eggs that have never shipped hatch at an average rate of 80% or so. If they are shipped, that rate drop to an average of 50%, even when handled carefully! BBF does not guarantee a hatch rate just the same as you cannot when hatching your own eggs. These percentages are an average and also not guaranteed. Some incubations will have a better outcome and some will not. If you incubate often, you will sometimes have a great hatch rate and other times, you simply will not.
My eggs arrived in the mail, can I put them straight into the incubator?
Hatching eggs should be candled gently with clean hands, Toss any cracked eggs. Let rest pointy side down for 12-24 hours prior to incubation.
My eggs have not arrived in the mail and the tracking is not showing me updates. Will they be too old once I get them?
Please be patient. Canada Post tracking is not always updated. Eggs are all sent fresh. Continue to incubate them. We do not replace late eggs. If you have chosen to have eggs shipped, this also means you chose the risks that come along with it. When you purchase the eggs you will mark yes to all terms on shipped eggs.
I want to order goose eggs, chicken eggs and quail eggs. Can you ship them in one shipment?
Sometimes it is possible, however, be prepared to pay a separate shipping fee if you have ordered multiple breeds. Working with live animals has its challenges and it is not always possible to get multiple breeds sent in one shipment.
Why is my order taking so long to be processed?
Please contact us to see what is available to ship sooner. Ordering multiple breeds can result in long delays and may not be possible to ship in one shipment. Shipping cost is payable by customer for each shipment. Some breeds may also not be producing eggs are fertility is not optimal.
I only had a portion of my eggs hatch. Can you replace free the ones that didn't hatch with new eggs?
No. Sorry, there is no replacement of eggs if some or all do not hatch. Due to the nature of the product, too many variables are at play that are out of our control.
Can I order chicks and hatching eggs via west jet in one shipment?
It is possible, but best to order eggs that are available at the time your chicks hatch. Lining up chicks and eggs to go out at the same time may not always be possible.
I received an email saying my order is processing. What does this mean?
You will be receiving your shipment shortly.
I tried purchasing hatching eggs, but at check out there is no shipping option. Do you deliver Canada Wide? Yes, hatching eggs are shipping via Canada Post, Canada Wide. Ensure you are filling out all information requested in the form in order for the shipping to be calculated. If you are still experiencing issues, please contact us.
Do you Vaccinate?
Our breeders and potential breeders are vaccinated with the ILT vaccination. This is a non shedding version, which the province of Manitoba only allows.