Breezy Bird Farms

FAQ

Hatching egg Guide

1.1

Can I pick up my hatching egg order  from your farm?

Hatching eggs are shipped only. The farm does not have a store front for order pick ups.

1.2

What methods do you use to ship hatching eggs? 

The farm utilizes Purolator and UPS and sometimes Canada Post.   Pricing  can be found at check out prior to purchase. Enter your shipping information and select your shipping method. 

1.3

Hatching eggs are in my incubator and some I received are not fertile. 

While it's possible that not all eggs may hatch, this does not necessarily indicate that are unfertile. Factors such as transit handling, shipping condtions, and incubation methods can significantly affect hatching success. Do you own research before purchasing as we do not guarantee hatch rates. 

1.4

My eggs arrived in the mail, can I put them straight into the incubator? 

 Hatching eggs should be candled gently with clean hands, Toss any cracked eggs. Let rest pointy side down for 12-24 hours  prior to incubation. Depending on the shape of the air cells. Extra attention may be required. You can check out the video under the vlog section for more information. 

 1.5

My eggs have not arrived in the mail and the tracking is not showing further updates. Will they be too old once I get them? Should I still incubate, can you send me new ones?

Be patient. tracking is not always updated in a timely manner. Eggs are sent fresh and it is recommended to selext the fastest shipping just in case delays occur.   Continue to incubate them. The farm Does not replace or refund late eggs or shipping.  Due to the nature of the product, once the eggs leave the farm, it is 100% customers risk.

1.6

Do I receive a tracking number?

Yes,a tracking number is emailed to you on Sunday or Mondays. Shipments are shipped Mondays or Tuesday.  Often the tracking emails and responses from the farm end up in the junk folders. Please check this folder on a desktop computer for best results. 

1.7

My shipping is late, can I get a refund on the late shipping?

Often many confuse the tracking number created as a shipping day, this is not the case. The day the package is shipped is also not considered a shipping day.  If shipped Monday, 3 day shipping arrival would be thurdsay. Add another day if there is a holiday. Add more days for bad weather. None of these issues are in the carriers control and they do not refund for this nor does the farm.   If your parcel Has not arrived and is late, please be patient. Delays Can happen in the mail.  

1.8
I want to order chicken eggs and quail eggs. Can you ship them in one shipment? 

Yes, it works best from the available now section. If you order multiple breeds from the preorder, please expect to have back up breeds in mind.

1.9

Why is my preorder taking so long to be processed? When can I expect it?

Ordering multiple breeds may result in delays and may not be possible to ship in one shipment.  Shipping cost is payable by customer for each shipment. Some breeds may also not be producing eggs or fertility is not optimal. You will be notified of your order ship date when the farms knows. Preorders are shipped March through JUne. An Email will arrive in your inbox a few days prior to shipping.

2.0
I only had a portion of my eggs hatch. Can you replace the ones that didn't hatch with new eggs?

There is no replacement of eggs. If some, or all do not hatch. Due to the nature of the product, too many variables are at play that are out of our control. This information can be obtained in greater detail in the terms and hatching guide.

2.1
Can I order chicks and hatching eggs via west jet in one shipment?

The farm no longer utilizes  these shipping services for chicks or eggs.  

2.2
I received an email saying my order is processing. What does this mean? 

You will be receiving your shipment shortly.It is either being picked for collection or will be shipped  the following monday/tuesday. 

2.3

I tried purchasing hatching eggs, but at check out there is no shipping option. Do you deliver Canada Wide?   

Yes, Shipping is Canada Wide. Some remote areas be not be applicable. Please email if you are having difficulty checking out. 

2.4

Can I visit the farm and see the birds?  the farm is a private residence and there is no tours and no storefront. 

2.6

I would like to schedule a phone call instead of emailing, is that possible? In order to utilize time effeciently, emails are the only method currently used. 

2.7

Are eggs sold per egg or by the dozen? The heading or description of the breed states the number of eggs. Generally all poultry eggs are per egg, except the mystery box which has a selection of how many eggs to choose. Quail eggs are 24 eggs per order.

2.8

I received hatching eggs in the mail. Why were They were not packaged in foam? 

Egg foam can be purchased in the online store , if the foam was not purchased, it will not be added to your order. 

2.9

Can you check where my parcel of eggs is? 

this is a self serve option. The tracking  emailed to each customer for viewing. Updates can be subscribed to from the carrier and sent to your phone or email. 

3.0

You offer a breed, but I do not see it for sale in your online store. When will it be available? Do you still have it?

If the breed is not available in the available now section for eggs, this means, they are either not laying, possibly molting, or just not AVAILABLE at this time for various reasons.  dates can not be offered when the eggs may become available as Guessing can lead to disappointment for everyone involved.

3.1 

I have my order being collected for but I also want other breeds you have that are currently not available. Can I have this order held for a later date when all eggs are available?

once an order is being collected for. It cannot be cancelled or held for a later date. IF you would like other breeds, a separate order will need to be placed and shipping will be due at check out.  eggs  that are not available, you can subscribe to the listing or check back.

3.2

I am looking for specific breeds that I don't see in the store. Can you tell me where I can find them?

Sorry, We do not offer referral services.

3.3

Do you ship outside of Canada 

the farm does not and currently has no plans at this time in doing so. 

3.4
When are the eggs collected and shipped for the available now section?

They are collected each Tuesday through Sunday. Shipped Monday or Tuesday if Monday is a holiday. 

3.5

I am having issues with my chickens and need some advice. Can you help me?

Unfortunalty due to time restraints, we no longer offer any after care services. Please contact a veterinarian. 

3.6

What services do you offer?

The farm only offers Shipped hatching eggs.  Please feel free to utilize the  free information posted on the website and You Tube. 

3.7

Can you Sex my Birds I hatched from your eggs and help me with how to breed?

Please note that the farm exclusively offers the service of shipped hatching egg. Once the eggs leave the farm, our contractual obligation is fullfilled. Due to the operational demands of running the farm, we are unable to provide additional services at this time. 

3.8

You sent me the wrong order or wrong amount of eggs

Please go back to the listing and read the description. Each listing states how many eggs as well as what is offered.

3.9 - I purchased eggs and some arrived broken, will you resend or refund?

we will provide store credit for broken or cracked eggs if you purchased the Egg Armour, which includes farm  based insurance. Carriers do not provide insurance on eggs. The farm does not offer refunds. Photos of the eggs are required and must be emailed as soon as the order arrives or the offer is null and void. 

4.0 - Do I need an incubator and are the eggs pre-incubated? Yes, an incubator is required to hatch the eggs. The eggs are not pre-incubated. Some customers do use hens that are broody. 

4.1 - Why do I need to let the eggs rest? Please refer to the article Here. 

4.2 - Do I plug in the incubator and then add the eggs?  Set up your incubator 3 days in advance. This gives you time to test the temperature and humidity to ensure it is stable and accurate. Using manual thermometer to check for temperature fluctuations in different areas of your incubator is highly recommended.