FAQ


Hatching egg Guide
1.1
Can I pick up my hatching egg order or chicks from your farm?
Pick up is no longer available for Eggs. The farm has switched over to hatching egg services only and will no longer be supplying chicks.
1.2
What methods do you use to ship hatching eggs? 
The farm utilizes Canada Post and purolator to ship hatching eggs. Pricing  can be found at check out prior to purchase. Enter your shipping information and select your shipping method. 

1.3
Hatching eggs are in my incubator and some I received are not fertile. 
Eggs that show no development does not necessarily mean they are not fertile. Your eggs may have all been fertile.  Just because an egg doesn't hatch or develop doesn't mean it wasn't fertile. Not all eggs start growing due to many factors. This is all part of the hatching egg experience.  Especially with shipped eggs, no development is often just an issue with handling during shipping.  Fresh, fertile eggs that have never shipped hatch at an average rate of 80% or so. If they are shipped, that rate drop to an average of 50%, even when handled carefully! BBF does not guarantee a hatch rate just the same as you cannot when hatching your own eggs. These percentages are an average and also not guaranteed. Some incubations will have a better outcome and some will not. If you incubate often, you will sometimes have a great hatch rate and other times, you simply will not. 

1.4
My eggs arrived in the mail, can I put them straight into the incubator? 
 Hatching eggs should be candled gently with clean hands, Toss any cracked eggs. Let rest pointy side down for 12-24 hours prior to incubation. 

 1.5
My eggs have not arrived in the mail and the tracking is not showing me updates. Will they be too old once I get them?
Please be patient. Canada Post tracking is not always updated. Eggs are all sent fresh. Continue to incubate them. The farm Does not replace or refund late eggs. 
1.6
Do I receive a tracking number?
Yes,a tracking number is emailed to you on Sunday or Mondays. Shipments are shipped Mondays or Tuesday if Monday is a holiday. Often the tracking emails and responses from the farm end up in the junk folders. Please check this folder on a desktop computer. ALso check the trash folder on a desktop.
1.7
I Paid for 3 day shipping and it has been 4 days. Do I get a shipping refund?
The day the package is shipped does not cound as a shipping day. If shipped Monday, 3 day shipping arrival would be thurdsay. Add another day if there is a holiday. If your parcel as not arrived and is late, please be patient. Delays Can happen in the mail.  This is out of the farms control. The farm does not refund or replace late eggs. 

1.8
I want to order chicken eggs and quail eggs. Can you ship them in one shipment? 
Yes, it works best from the available now section. If you order multiple breeds from the preorder, please have back up breeds listed in the customer comments.

1.9

Why is my preorder taking so long to be processed?

Please contact us to see what is available to ship sooner.  Ordering multiple breeds can result in long delays and may not be possible to ship in one shipment. Shipping cost is payable by customer for each shipment. Some breeds may also not be producing eggs are fertility is not optimal. 

2
I only had a portion of my eggs hatch. Can you replace the ones that didn't hatch with new eggs?

No. There is no replacement of eggs. If some, or all do not hatch. Due to the nature of the product, too many variables are at play that are out of our control.

2.1
Can I order chicks and hatching eggs via west jet in one shipment?

No. Chicks are no longer available for puchase. Eggs are shipped through the mail only.

2.2
I received an email saying my order is processing. What does this mean? 

You will be receiving your shipment shortly.It is either being picked for collection or will be shipped in the following monday/tuesday. 

2.3

I tried purchasing hatching eggs, but at check out there is no shipping option. Do you deliver Canada Wide?   Yes, hatching eggs are shipping via Canada Post and puroltor, Canada Wide. Ensure you are filling out all information requested in the form in order for the shipping to be calculated. Do not mix preorder eggs with available now eggs as there will be no purchase option in doing so.
2.4

Do you Vaccinate?
This policy has changed. To view more information please click HERE. 

2.5

Can I visit the farm and see the birds? No, the farm is a private residence and there is no tours. Bio security is taken seriously and is important to reduce traffic. Also visitors can stress the birds out and interrupt laying.There is no office or washrooms for public use. 

2.6

I would like to schedule a phone call instead of emailing, is that possible? No, the farm no longer accepts phone calls and has no business line.  

2.7

Are eggs sold per egg or by the dozen? The heading or description of the breed states the number of eggs. Generally all poultry eggs are per egg, except the mystery box which has a selection of how many eggs to choose. Quail eggs are sold generally by the dozen, except for the assorted packs which aslo has an option to choose the amount of eggs. 

2.8

I received hatching eggs in the mail. Why were They were not packaged in foam? 

Egg foam can be purchased in the online store. Quail eggs and mystery box eggs come with a free foam.

2.9

Will I receive a tracking number? 

Yes, a tracking number is emailed to you prior to the shipment of your parcel. If you have not received it, check your junk folder and trash folder. It is best to view on a desktop.

3.0

You offer a breed, but I dont see it for sale in your online store. When will it be available?

If the breed is not available in the available now section for eggs, this means, they are either not laying, possibly molting, not AVAILABLE as the farm is hatching for itself, hatching for chick orders, not in a breeding pen, or the FERTILITY has not passed the test.  dates can not be offered when the eggs may become available as Guessing can lead to disappointment for everyone involved.

3.1 

I have my order being collected for but I also want other breeds you have that are currently not available. Can I have this order held for a later date when all eggs are available. 

No, once an order is being collected for. It cannot be cancelled or held for a later date. IF you would like other breeds, a separate order will need to be placed. If the eggs are not available, you can subscribe to the listing or check back.


















 

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