FAQ
1.1
Can I pick up my hatching egg order or chicks from your farm?
Pick up is no longer available for Eggs. The farm has switched over to hatching egg services only and will no longer be supplying chicks.
1.2
What methods do you use to ship hatching eggs?
The farm utilizes Canada Post and purolator to ship hatching eggs. Pricing can be found at check out prior to purchase. Enter your shipping information and select your shipping method.
1.3
Hatching eggs are in my incubator and some I received are not fertile.
Eggs that show no development does not necessarily mean they are not fertile. Your eggs may have all been fertile. Just because an egg doesn't hatch or develop doesn't mean it wasn't fertile. Not all eggs start growing due to many factors. This is all part of the hatching egg experience. Especially with shipped eggs, no development is often just an issue with handling during shipping. Fresh, fertile eggs that have never shipped hatch at an average rate of 80% or so. If they are shipped, that rate May drop to an average of 50%, even when handled carefully! BBF does not guarantee a hatch rate just the same as you cannot when hatching your own eggs. These percentages are an average and also not guaranteed. Some incubations will have a better outcome and some will not. If you incubate often, you will sometimes have a great hatch rate and other times, you simply will not.
1.4
My eggs arrived in the mail, can I put them straight into the incubator?
Hatching eggs should be candled gently with clean hands, Toss any cracked eggs. Let rest pointy side down for 12-24 hours prior to incubation. Depending on the shape of the air cells. Extra attention may be required. You can check out the video under the vlog section.
1.5
My eggs have not arrived in the mail and the tracking is not showing further updates. Will they be too old once I get them? Where are my eggs? Should I still incubate, can you send me new ones?
be patient. tracking is not always updated in a timely manner. Eggs are sent fresh and this is why it is important to choose the fastest shipping. Selecting slow options is customer choice but can create fertility issues. Continue to incubate them. The farm Does not replace or refund late eggs. Once the eggs leave the farm, it is at customers risk.
1.6
Do I receive a tracking number?
Yes,a tracking number is emailed to you on Sunday or Mondays. Shipments are shipped Mondays or Tuesday. Often the tracking emails and responses from the farm end up in the junk folders. Please check this folder on a desktop computer for best results.
1.7
My shipping is late, can I get a refund on the late shipping?
Often many confuse the tracking number created as a shipping day, this is not the case. The day the package is shipped is also not considered a shipping day. If shipped Monday, 3 day shipping arrival would be thurdsay. Add another day if there is a holiday. Add more days for bad weather. None of these issues are in the carriers control and they do not refund for this. If your parcel Has not arrived and is late, please be patient. Delays Can happen in the mail. This is out of the farms control. The farm does not refund or replace late eggs regardless of the issue.
1.8
I want to order chicken eggs and quail eggs. Can you ship them in one shipment?
Yes, it works best from the available now section. If you order multiple breeds from the preorder, please expect to have back up breeds in mind.
1.9
Why is my preorder taking so long to be processed? When can I expect it?
Ordering multiple breeds can result in long delays and may not be possible to ship in one shipment. Shipping cost is payable by customer for each shipment. Some breeds may also not be producing eggs or fertility is not optimal. You will be notified of your order ship date when the farms knows. Preorders are shipped March through JUne. An Email will arrive in your inbox a few days prior to shipping.
2.0
I only had a portion of my eggs hatch. Can you replace the ones that didn't hatch with new eggs?
No. There is no replacement of eggs. If some, or all do not hatch. Due to the nature of the product, too many variables are at play that are out of our control. This information can be obtained in greater detail in the terms and hatching guide.
2.1
Can I order chicks and hatching eggs via west jet in one shipment?
No. Chicks are no longer available. Eggs are shipped through the mail only.
2.2
I received an email saying my order is processing. What does this mean?
You will be receiving your shipment shortly.It is either being picked for collection or will be shipped the following monday/tuesday.
2.3
I tried purchasing hatching eggs, but at check out there is no shipping option. Do you deliver Canada Wide? Yes, to most. Some further away areas may not be available due to lengthy shipping times. hatching eggs are shipping via Canada Post or puroltor. Ensure you are filling out all information requested in the form. Missing information will not allow the order to reach fulfillment. in order for the shipping to be calculated. Do not mix preorder eggs with available now eggs as there will be no purchase option in doing so.
2.4
Do you Vaccinate?
This policy has changed. To view more information please click HERE.
2.5
Can I visit the farm and see the birds? No, the farm is a private residence and there is no tours and no storefront. Bio security is taken seriously and is important to reduce traffic. Also visitors can stress the birds out and interrupt laying. There is no office or washrooms for public use.
2.6
I would like to schedule a phone call instead of emailing, is that possible? No, the farm no longer accepts phone calls and has no business line.
2.7
Are eggs sold per egg or by the dozen? The heading or description of the breed states the number of eggs. Generally all poultry eggs are per egg, except the mystery box which has a selection of how many eggs to choose. Quail eggs are sold generally by the dozen, except for the assorted packs which aslo has an option to choose the amount of eggs.
2.8
I received hatching eggs in the mail. Why were They were not packaged in foam?
Egg foam can be purchased in the online store. Quail eggs and mystery box eggs come with a free foam.
2.9
Can you check where my parcel of eggs is?
No, this is a self serve option. The tracking is offered to you and the information online is the same information the carrier has as well as the farm.
3.0
You offer a breed, but I do not see it for sale in your online store. When will it be available? Do you still have it?
If the breed is not available in the available now section for eggs, this means, they are either not laying, possibly molting, or just not AVAILABLE at this time for various reasons. dates can not be offered when the eggs may become available as Guessing can lead to disappointment for everyone involved.
3.1
I have my order being collected for but I also want other breeds you have that are currently not available. Can I have this order held for a later date when all eggs are available?
No, once an order is being collected for. It cannot be cancelled or held for a later date. IF you would like other breeds, a separate order will need to be placed. If the eggs are not available, you can subscribe to the listing or check back.
3.2
I am looking for specific breeds that I don't see in the store. Can you tell me where I can find them?
The farms is not a referral service.
3.3
Do you ship outside of Canada
Sorry, the farm does not.
3.4
When are the eggs collected and shipped for the available now section?
They are collected each Tuesday through Sunday. Shipped Monday or Tuesday if Monday is a holiday.
3.5
When will my preorder be shipped?
Preorders are shipped March through June. You will receive and email when your order is being collected for along with a ship date. Dates are not given in advance of more than one week to two weeks. If you have chosen multiple breeds be aware this can delay your order.